Returns & exchanges

Faulty or incorrect items may be returned or exchanged within 48 hours of delivery. Products must be unworn, in original condition, and in their original packaging with all tags attached.

Refunds for change of mind are not available, as items are produced on request.

For hygiene reasons, slides that show signs of wear cannot be returned. Custom, personalised, or final-sale items are also not eligible for return or exchange.

If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package and our customer care team will help you.

To initiate a return, email hello@reigncollection.co with your order number and reason for return. We will provide a return authorisation and shipping instructions within 2 business days.

Upon receipt, items undergo a quality review. Once cleared, you will receive an exchange size, and email notification of the status of your exchange once finalised.

REIGN reserves the right to reject returns beyond the return period limit, or items which are not in the same condition in which they were received.

Once received and inspected, refunds will be issued to the original payment method within 7 business days. Original shipping fees are non-refundable.

We offer size exchanges subject to availability. To exchange, follow the same process as returns and indicate the new size required. The client will incur all logistics costs related to an exchange due to change of size.

If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund. If not reported within that window, we will not issue credit.

For bulk or corporate orders, returns are handled case-by-case. Please contact your RC account manager prior to returning any items.